Service and Maintenance

Client Support

Planned preventative service & maintenance will assure the equipment and machinery in any system remains reliable throughout its working lifecycle. Constant usage will in time wear down consumable parts, this will be accelerated without regular cleaning and lubrication. As with any machine, the terms and conditions of the warranty will require service inspections at predetermined benchmarks to remain valid during the cover period.

Aerocom Ltd offer a wide range of PPM service packages for all of our installed systems. Depending on the system type, the general requirement is a service visit at least every 6 months, excessively used equipment may require interim service and inspection calculated from usage frequency statistics.

PPM Clients Can Expect

  • 24/7 access to our helpline every single day of the year, including all bank holidays

  • Online remote network support and diagnostics

  • Comprehensive system reports and professional service documentation

  • Guaranteed swift reaction times for callouts

  • Extended lifecycle of equipment

  • Discounts on parts and labour

Customer Support

Need To Know More?

Our experienced Technical Team can help find the perfect Product or Service for you. Our technical advisers are available during office hours to answer any questions concerning general PPM enquiries or system operations.

From the first day an Aerocom system is installed, we provide comprehensive operation and maintenance documentation, technical manuals, and staff training as part of the package.  Refresher training and advanced courses are available by appointment.